Refund Policy

Our refund promise

If you ask within 30 days of any Modisign Pro payment, whether it is your first payment or a monthly renewal, that payment is refunded in full. You do not need to give a reason, and it does not matter whether you have already customized or downloaded clips.

Free templates cost nothing, so there is nothing to refund. Pro is not on sale yet; this policy applies from the day it opens.

How to ask for a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

• Use the support link in the receipt Paddle emailed you, or look up your purchase at paddle.net; or
• email support@modisign.app from the address you paid with, and we will arrange the refund with Paddle for you.

The money goes back to the payment method you used. Paddle processes the refund; how quickly it reaches you depends on your bank or card issuer. When a payment is refunded, Pro ends for the period it covered.

Cancelling

You can cancel Pro at any time through the link in your Paddle receipt or by emailing us. Cancelling stops future charges, and Pro stays active until the end of the month you have paid for. Cancelling and refunding are separate: if you also want your latest payment back, ask within the 30 days.

The clips you already downloaded remain yours to use under the Terms of Service.

Your legal rights

This policy is in addition to any rights the law gives you. If consumer law where you live gives you a longer or stronger right to withdraw or to a refund, that right applies. Paddle’s own refund policy also applies to your purchase, and whichever gives you more protection takes priority.

Contact

Questions about a payment or a refund: support@modisign.app.